About Us
Xpand Business Consulting provides business solutions for small to mid-level companies, focusing on increasing clients' customer base through targeted training resulting in providing exceptional customer service. We review your company’s customer service “floor plan” to ensure that it is both effective and efficient; as well as, analyze and review company's SOP in relation to customer service and management.
With over 25 years of experience and dedication to helping companies develop “The Art of Customer Service”, our proven management and customer service training principles assist companies get to the next level. Our firm will exemplify professional customer service to our clients at all times to help build long term relationships. Xpand will be with you for the long haul!
MEET OUR CEO
Claude Flynn, CEO Xpand Business Consulting, Inc.
Claude Flynn, CEO of Xpand Business Consulting, Inc. began his professional career working with a Fortune 500 company where customer service was paramount. With over 25 years of customer service, sales and management experience coupled with his passion for people, professionalism and training – the natural next step for Claude was to create a management and customer service consulting firm to assist individuals and companies transition to the next level. Since 2014, Claude has been a highly sought-after presenter, facilitator, and training professional in-and-around the Southeast region. In addition, Claude is the Host of the “Art of Customer Service Show’ podcast.
In his free time, Claude serves as a mentor and trains student-athletes. He started Game Changers Sports and Mentoring in 2006 where he has worked with over 300 youth, and has been a guest speaker at various youth organizations and schools. In addition, Claude was formerly the Defensive Back and Strength and Conditioning Coach for the Vermont Bucks –2017 Champions, Offensive Line and Special Teams Coach for the Atlanta Havoc- 2018 Champions, and is now the General Manager/Head Coach of the Vermont Brew- a new professional arena football team.
Claude was a captain and starting defensive back while studying Management at Clark Atlanta University. He currently resides in Atlanta, Georgia with his wife and two children.